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Hulu: Authentication Error (We are unable to authenticate the current user.) February 9, 2018

hulu (23) 英語 (7)

Hulu is having authentication issues where users are trying to use the Hulu app on TV and displaying an error: "Authentication Error, We are unable to authenticate the current user. Please check your network connection and restart this application."

Authentication Error

Many Hulu users can't watch videos on TV (e.g. Roku app, Samsung SmartTV, LG SmartTV, AppleTV, Sony DVD/Blu-ray Player...).

The Hulu app on TV displays the following error messages while trying to watch videos on Hulu.

Authentication Error

We are unable to authenticate the current user. Please check your network connection and restart this application.

Users has been affected by this problem for more than an hour.

Some users got other errors:

Sorry, an error has occurred while streaming this video. We apologize for any inconvenience.

Hulu is down

Many Hulu users have been facing this problem now, So Hulu seems to be down.

Users have no choice but to wait.

Appendix: Other Error Messages

We're having trouble loading this right now
Please check your internetconnection and try again. Error Code: BYA-500-005

Go Back Reload

Error playing this video
Sorry, we encountered an error playing this video. Please try restarting the video or select something else to watch.

Error code: BYA-500-005

Playback Failure
We encountered an error playing this video. Please try restarting the video or select something else to watch.

Error code: playlist-4-55ea08bd

Connection error
Sorry, we encountered an error. Please check your connection and try again. For more information or instruction on testing your network connection, go to help.hulu.com.

Error code: playlist-1-a7aa1415

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